Agentic customer intelligence system built for B2B SaaS.

360°view and next best actions for personal, proactive customer service - just like the early days, but built to scale.

360°view and next best actions for personal, proactive customer service -just like the early days, but built to scale.

360°view and next best actions for personal, proactive customer service - just like the early days, but built to scale.

360° View

Kylani provides a complete, real-time view of your customers by analyzing signals at the source. It combines direct and indirect data with quantitative and qualitative insights, ensuring no detail is missed. With Kylani, you get the full picture to make smarter, faster decisions.

Kylani delivers a complete, real-time view of your customers by analyzing signals directly from the source. Capture both direct and indirect customer data, combining quantitative and qualitative insights to ensure no detail is overlooked. With Kylani, your team can see the full picture and make informed decisions.

Next Best Actions

Kylani’s AI delivers actionable recommendations for every customer interaction. Real-time data drives practical guidance, helping you connect with the right customer at the right time. By automating proactive engagement, Kylani reduces churn, boosts satisfaction, and scales your success effortlessly.

With Kylani, customer success teams can finally do better, not just more.

Prevent churn by proactively addressing customer needs.

Boost customer lifetime value through deeper insights and personalized engagement.

Increase team efficiency with streamlined workflows and actionable recommendations.

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FAQ

What is Kylani?

Kylani is an AI-powered customer intelligence tool for B2B SaaS. It consolidates customer data into a single, unified 360° view and provides real-time recommendations for next best actions. Kylani uses both direct and indirect signals to help Customer Success teams deliver proactive, scalable service without sacrificing personal engagement.

How does Kylani work?

Kylani uses advanced AI to analyze real-time customer signals, both direct and indirect. It combines quantitative data (like usage metrics) with qualitative insights (like sentiment or engagement signals) to interpret customer behavior holistically. The platform then generates actionable insights and recommends next best actions, enabling customer success teams to proactively engage and deliver tailored, impactful service.

What’s unique about Kylani?

Unlike traditional solutions that are linear, transactional, and focus only on quantitative data, Kylani takes a circular, relational approach by integrating qualitative insights alongside quantitative data. This makes it possible to understand customers in a deeper, more contextual way. By going beyond numbers to capture the full customer journey, Kylani empowers teams to scale proactive, personalized service, prevent churn, and build stronger, longer-lasting relationships.

Is Kylani easy to integrate with my existing tools?

Absolutely. Kylani integrates seamlessly with popular CRMs, support systems, and analytics tools. Our platform is designed to enhance your current workflow, so your team can start delivering better customer experiences without major disruptions.